I love Netflix. I really do. Or I did, until last week. THey’re making it easy to decide which service (Netflix or Blockbuster) to cancel.
I have a queue set up specifically for TV shows on DVD. I don’t get cable or Direct TV or TiVo or Whatever Else is out there, or there are a lot of different shows on a lot of different days & I don’t get to watch them all. With everything being released on DVD, I figured this was a spiffy way to spend my dvd-watching time.
I had it set up so I staggered a disc of two different shows (like now: Alias Season 1 and Freaks & Geeks). I was set to receive Alias, Season 1, Disc 5, which currently says it’s AVAILABLE but was sent PARTY OF FIVE, Season 1, Disc 5. Okay, I haven’t even seen the FIRST FOUR dvds of Party of Five.
I emailed Netflix asking what the point of a queue was if they were going to randomly send movies (that disc was #13 in my queue, and 4-5 days later (ie. Today), I got a response. Here’s what the customer service person said:
Dear Amanda,
Thanks for your message.
“Alias: Season 1: Disc 5″ is currently on a short wait.
If a disc of the set in higher priority is not available, please note the rest of the discs in the series will be passed in order to ensure the discs are viewed in the proper order. If a series has multiple seasons, each season is considered a separate set. Therefore, if both Season 1 and 2 of a set are in your Rental Queue, and Season 1 is unavailable, it is possible for discs from Season 2 to ship prior to Season 1.
Each disc will be a separate shipment and hold a separate spot in your Rental Queue. Please keep in mind you may always check if a DVD is part of a multiple disc set by viewing the “Details” section of the movie display page.
If you have any further questions or concerns, please feel free to contact us.
Explain to me how I was sent DISC 5 OF A COMPLETELY DIFFERENT SHOW THEN?! THey could’ve sent D2 of Freaks And Geeks or, oh, I don’t know… MAYBE DISC 1 of PoF?!?!?
*grrrrrrrrr!!*



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